Last updated: 20/04/25

By booking a service with PawGuardian, you agree to the following terms and conditions:

1. Booking & Confirmation

• Bookings must be made at least 12 hours in advance.

• Confirmation is subject to availability of verified pet lovers.

• You will receive a confirmation via WhatsApp/SMS after finalizing your booking.

2. Service Timings

• Day Stay: 8:00 AM – 8:00 PM

• Overnight Stay: 10:00 PM – 8:00 AM

• Full Day Stay: 24 hours from the time of booking

3. Pet Details & Behavior

• Customers must share accurate pet details: age, breed, medical needs, and behavior issues (if any).

• Aggressive or untrained pets may not be eligible for some services.

4. Health & Vaccination

• Pets must be fully vaccinated and dewormed.

• A vaccination card may be requested before the stay begins.

5. Payments & Cancellations

• Full payment must be made in advance to confirm the booking.

• Cancellation Policy:

  • Cancel within 12 hours – 50% refund

  • No refund for last-minute (last 2 hours) cancellations.

6. Updates & Communication

• You will receive WhatsApp updates, photos, and videos during the stay.

• An emergency contact must be shared at the time of booking.

7. Liability Disclaimer

• While our Paw Guardians are trusted and verified, Paw Community is not liable for any injury, accident, or illness occurring due to unforeseen events.

• However, we ensure immediate medical attention and will inform you promptly.

8. Pickup & Drop (If applicable)

• Pickup/drop service may be arranged at an additional cost, depending on distance and availability.

9. Code of Conduct

• We expect mutual respect between customers and service providers.

• Any form of harassment, misconduct, or mistreatment may lead to service termination.