Last Updated: 12/02/2025

At Paw Community, we strive to deliver your orders quickly and efficiently. Please review our shipping policy to understand how we process and deliver your purchases.

1. Shipping Locations

We currently ship across India. For international shipping, please contact our support team at enquiry@pawcommunity.in before placing an order.

2. Processing Time

• Orders are processed within 1-2 business days after payment confirmation.
• Orders placed on weekends or holidays will be processed on the next working day.

3. Estimated Delivery Time

• Metro Cities: 3-5 business days
• Other Cities & Towns: 5-7 business days
• Remote Areas: 7-10 business days

Note: Delivery times may vary due to unforeseen circumstances like weather, strikes, or courier delays.

4. Shipping Charges

• Standard Shipping: ₹[Insert Amount] (Free for orders above ₹[Insert Amount])
• Express Shipping: ₹[Insert Amount] (Available in select locations)

5. Order Tracking

Once your order is shipped, you will receive a tracking number via email/SMS to monitor your shipment’s status.

6. Delayed or Lost Shipments

If your order is delayed beyond the expected delivery date, please contact us at enquiry@pawcommunity.in with your order ID. If an order is lost in transit, we will investigate and provide a resolution.

7. Damaged or Missing Items

If your order arrives damaged or with missing items, please:
✅ Take clear photos of the package and the damaged product.
✅ Email us at enquiry@pawcommunity.in within 48 hours of delivery.
✅ We will assess the issue and provide a replacement or refund as per our Return & Refund Policy.

8. Incorrect Address

Customers are responsible for providing the correct shipping address. If an order is returned due to an incorrect address, additional shipping charges may apply for reshipment.

9. Contact Us

For any shipping-related queries, reach out to us at:
📩 enquiry@pawcommunity.in
📞 7439321457